Call forwarding is a clever feature that comes with many phone systems, and it can be an especially useful feature for businesses. Call forwarding is essentially redirecting a telephone call to another destination.
If a store has a number of departments or sub-stores, then call-forwarding can be a huge advantage. It means the customer can get the department they want, without having to take down a number, put the phone down and ring up again.
Many businesses require call forwarding today, and by not having it, your business can suffer. Some telephone systems can be more complex than others, but a simple call forwarding feature often comes as standard with many business telephone systems.